Returns & Exchanges
At Run North West, we want you to be completely satisfied with your new running gear, which is why we offer a 28-day return policy for all unused items in their original packaging. Whether the fit isn't right or you've changed your mind, we are here to ensure your return or exchange is processed quickly so you can get back to your training.
Check Eligibility
Ensure your items are unworn, in their original condition, and include all tags and packaging before initiating your return.
Complete the Form
Fill out the returns form included in your original delivery, specifying whether you would like a full refund or an exchange for a different size.
Package and Post
Securely pack your items and send them back to our warehouse using a tracked courier service to ensure safe arrival.
Processing and Refund
Once received, our team will inspect the goods and process your refund or dispatch your exchange within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing